Exchange & Return Policy

What is your domestic exchange and return policy?

If you need to initiate a return or exchange, please send an email to support@goodlines.com, including your initial order number and a brief description of your inquiry. Our customer support team is available Monday to Friday, from 9 AM to 4 PM EST and will assist you with the process.

Return Policy:

If you are not completely satisfied with your Good Lines purchase, you can return the product within 21 days from the date it was shipped to you, and receive a full refund. Please note that shipping costs will not be refunded.

Exchange Policy:

Didn’t buy the right size? We’ve been there. You can exchange Good Lines for a different size in the same style within 21 days from the date your order was shipped. 

What is your international exchange and return policy?

International Return Policy:

For international orders, if you are not completely satisfied with your Good Lines purchase, you can return the item within 30 days from the date it was shipped to you, and receive a full refund. Please note that shipping costs for the returned items will not be refunded.

International Exchange Policy:

Didn’t buy the right size? We’ve been there. You can exchange Good Lines for a different size in the same style within 30 days from the date your order was shipped. Please keep in mind that the buyer is responsible for the shipping costs associated with the exchange.

Our exchange and return policies are designed to ensure that you have a hassle-free experience.